Fees and costs
Dental care is complex and the cost varies depending on current dental and oral conditions. Our dentists will discuss treatment plan, options and costs with you on your first or consultation appointment. If you have any questions please don’t hesitate to ask.
Payments
By accepting treatments, you accept responsibility for your account and understand that the fee is payable on the day. Should you be unable to pay on the day you understand the payment is due within 7 days; if your account exceeds 7 days, an account keeping fee may be incurred. If your account remains overdue and is referred to a debt collection agency or solicitors, you may be held liable for the costs of such collection plus interest. You accept full responsibility for health fund claims and rejections. Any fees incurred by the practice for cheques not accepted by the bank may be passed on to you.
Feedback & Complaints
If you’re not happy with any aspects of our treatment, please contact us and let us know. We will try our best to address your concern and rectify any problems. If you’re still not happy with our solutions, you can contact the Australian Dental Association helpline (03 8825 4600), or Health Complaint Commissioner (1300 582 113).